MARC SAMUELS JEWELERS LIMITED WARRANTY

At Marc Samuels Jewelers, we are dedicated to offering exceptional service that goes beyond your luxury watch purchase. Every watch purchased or serviced with us is covered either by the original manufacturer’s warranty or by our 2-year limited warranty, starting from the purchase date. Please note that certain exclusions may apply. The purchase date is determined by the date listed on the invoice or any other document recognized as proof of purchase by Marc Samuels Jewelers.

If the remaining original manufacturer’s warranty on a purchased watch is less than two years from the purchase date, we will step in as the warranty provider for the remaining period, covering the gap between the expiration of the original warranty and the two-year mark from the date of purchase through Marc Samuels Jewelers. When a warranty claim is made for a watch still under the original manufacturer’s warranty, Marc Samuels Jewelers may submit the claim to the manufacturer for evaluation. In this case, the manufacturer’s warranty terms and conditions will apply. Watches serviced by the manufacturer will be covered under their service warranty, which takes priority over any other warranty from Marc Samuels Jewelers. If a component of a watch fails after manufacturer service and is outside their warranty but within our two-year coverage, we may choose to repair or replace the component.

VINTAGE WARRANTY

While we strive to offer exceptional service for every luxury watch purchase, vintage watches are not covered under our limited warranty due to the limited availability of replacement parts and the complexity of repairs. A vintage watch is considered any timepiece that is 25 years or older.

REPAIRS

We offer a 2-year limited warranty on all watches purchased through Marc Samuels Jewelers, with certain exclusions. Any repairs done by our team will be covered under this warranty, effective for two years from the date of purchase, as indicated on the invoice or any other recognized proof of purchase.

WHAT’S NOT COVERED:

The Marc Samuels Jewelers 2-year limited warranty does not cover damage caused by water or moisture, external wear and tear, or any external damage to the watch case, crystal, bracelet, bezel, straps, screws, crown, finishes, clasps, missing stones or gems on the external portion of the watch, or any other physical damage. Using the watch under conditions that exceed the manufacturer’s guidelines will void the warranty. Our warranty does not cover watches that run slow or fast, as most mechanical and quartz watches do not maintain perfect time. Any third-party repairs or attempts will void the warranty.

MARC SAMUELS JEWELERS WARRANTY:

At Marc Samuels Jewelers, we are committed to delivering top-tier service beyond your purchase. Every watch bought or serviced with us is covered either by the original manufacturer’s warranty or by our 2-year limited warranty, starting from the purchase date, with certain exclusions. The date of purchase is determined by the invoice or any document recognized as proof of purchase by Marc Samuels Jewelers.

Vintage watches are excluded from our limited warranty due to the potential unavailability of replacement parts.

If your purchased watch’s original manufacturer warranty is less than two years from the purchase date, we will cover the gap up to two years from the purchase date.

MARC SAMUELS JEWELERS AUTHENTICITY GUARANTEE:

Our Authenticity Guarantee ensures that your watch has been thoroughly examined and verified as genuine. Keep the following in mind as you enjoy your new timepiece:

• Vintage and pre-owned watches may have diminished water resistance.
• Mechanical watches are more delicate; please verify the specifications before subjecting them to excessive shock.
• Most mechanical and quartz watches don’t keep perfect time; our warranty doesn’t cover watches running slow or fast.
• Vintage watches may contain repaired or aftermarket parts unless otherwise specified.

Thank you for choosing Marc Samuels Jewelers.